Custom Courier's Free Technology Services
Paperless Billing
We provide our Customers with detailed billing. Every trip we do is completely documented. This allows you to verify that what we have billed you is both correct and fair. Details include the pickup and delivery locations of each trip, the pieces and weight, reference and/or PO numbers, the type of vehicle you requested, any comments or issues we may have encountered, the total breakdown of charges levied - and even the name of who signed for the product. All this information is useful – but can take a lot of paper to print and organize. In our efforts to "go green" and minimize paper usage, we have chosen instead to create electronic PDF and Excel documents of these reports along with the associated invoice, and we will email these reports directly to your preferred email address. There is nothing to download and you do not need to log into our server to receive your billing and reports. Just open your email and view the attached reports. We will even include our latest newsletter (in PDF form) to keep you informed of any new changes or features we are offering. Simple, efficient and green! We just need an approved email address to send this to.
Departmentalized Billing
We have the ability to sort (or departmentalize) your billing. If you wish to track and subtotal your billing into specific "sections" or "groups" we can do that for you. Free! Tell us how you want us to track and subtotal your billing. Do you want all your charges subtotaled in specific sections (i.e., by P.O. Number? by user name? by a client name/number?) Whatever your need, we can provide a departmentalized billing solution.
Secure Server
Each customer is assigned a specific user name/password to allow access to our Server. There are many amazing features you can use, such as:
- Review past detailed billing reports. We provide one year of previous billing reports and invoices to all our customers via our server. If you need to go back and look something up, we make this easy. Multiple search features for quick retrieval of all reports and invoices of your past billing periods.
- Review actual JPG images of all original Bills of Lading (Probills) for each delivery we perform for you. View, download, or print them. These are all stored and available for the past two years on our server.
- Review current detailed reports, prices, and JPG images of any delivery we have done but not yet billed you for. We bill our customers two times per month. Thus, there may be times when you want to know what the charges (or details) of a trip are before you receive your official billing. This information is available to view on our server within 24 hours of trip completion.
Small Vehicle Online Dispatch Ordering (Cars, Minivans, and ½ tons)
You can log onto our server and place your delivery order directly to us without ever having to pick up the phone. Don't get us wrong, we love hearing directly from our customers. In fact, it is one of our biggest bragging rights! When you call us, you will never talk to a computer. Never have some complicated, impersonal menu of buttons you have to press just to get a hold of a real person. Call us and we answer you immediately with a real live person who actually cares! However, we also recognize that people can be very busy. Maybe you're tied up on your own phone with your own customers yet you still need to order a delivery. We make that easy too: just log on and place your order live to Dispatch!
Large Truck Dispatch Email Ordering (1-tons, 3-tons, 5-tons, Cube Vans, Specialty Trucks, and Semi Tractors)
Do you have a large truck trip you would like to order via email? Just send an email to
New Features Coming Soon
At Custom Courier, we are committed to providing our customers with the best possible service. That's why we are currently building a brand-new system for ordering, quoting, and billing that will enhance your experience with us. We expect this new system to be fully operational by late 2023 or early 2024.
This new system will offer several improvements that we believe will make it easier and more efficient for you to use our courier service. For example, the new ordering system will be more user-friendly, allowing you to easily select the trip details you need and submit your order. We are also improving the quoting process to ensure that you receive accurate, transparent and understandable quotes for your deliveries.
One of the most significant changes we are making is to the billing process. We understand that this is an important aspect of our service for many of our customers, and we are working hard to make it more convenient for you. The new system will allow you to view your invoices and in time, make payments online, eliminating the need for manual processing and reducing the time it takes to complete transactions.
In addition to these improvements, we are excited to announce that our new system will enable us to offer electronic, in-person signing options, allowing you to sign waybills electronically and helping us become more environmentally friendly by reducing our reliance on paper-based documents. With this feature, you will be able to sign documents digitally from anywhere, at any time, making the process quick and convenient for you.
We are also taking steps to enhance the security of our system. The new system will be built with the latest security protocols to ensure that your information is always protected. We know how important it is to keep your data safe, and we are committed to doing everything we can to safeguard your information.
Finally, we want to assure you that we are committed to providing you with the same high level of service that you have come to expect from us. While we are making these changes, we will continue to operate our existing system, ensuring that your delivery needs are handled efficiently and professionally.
We are very excited about these tech improvements, and we believe that they will make a significant difference in your experience with Custom Courier. We look forward to sharing more details with you in the coming months.
Thank you for your continued support and loyalty. If you have any questions or concerns, please do not hesitate to contact us.
